Password problems with Grid reports

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    Asked on October 27, 2012 at 11:54 AM

    When I create a Grid Report with a password I get a blank screen- no report. As though it didn't recognize my correct password.

    Other times it shows the report even without asking for the password to be input.

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    Answered on October 27, 2012 at 12:23 PM

    Hello SueJ.  When you say blank screen, do you mean that it does not show you the page where you should fill-in your password or do you get a blank screen after you fill in your password?

    Can you try clearing your browser's cache and then try again?  Another thing, can you confirm that the javascript is enabled on the browser that you're using? 

    You can also confirm if your browser's javascript is enabled by visiting this page:  This will tell you if your browser's javascript is enabled, or otherwise.

    Please do let us know of your updates.