Getting the wrong PDF name.

I have a form that is generating a PDF that is going to an email. The name of the PDF is listed as:

But when its received its just a string of numbers.

How do I correct this?

Hi personsservices,

Thanks for reaching out to Jotform Support. I’m sorry you're having difficulties with this. Can you send us the link to your form for us to investigate this?

Once we hear back from you, we'll be able to help you with this.

https://form.jotform.com/240307132585047

Hi personsservices,

Thanks for getting back to us. I have reviewed your form Notification email and currently, the PDF Document on your form PDF Editor page is not selected as shown in the screenshot.

This means that every time a Notification email is sent out, the default PDF Document generated by the system is used instead of the existing PDF Document on the PDF Editor page. Here is the result when I selected the PDF Document.

Here's how to do it:

1. In Form Builder, in the orange navigation bar at the top of the screen, click on Settings.

2. Click on Integrations on the left side of the screen.

3. Hover your cursor over the Notification email and click on the Pencil icon.

4. Go to Advanced.

5. Tick the checkbox on the left side of the PDF Document under Attach PDF.

6. Click on Save.

Give it a try and let us know how it goes.