What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I lose my jotform

    Asked by guest_23005080752039 on October 27, 2012 at 01:57 PM

    This is link for my form

    http://form.jotformeu.com/jsform/22655267846363

    I made form a month ago, and now when i come to "jotform.com" i have msg: Hey, you have no forms!
    Can someone help me and find that form.

    Thanks.
  • Profile Image

    Answered by moonzkie on October 27, 2012 at 02:22 PM

    Hi,

    It appears that the form is created by a guest user.  Please take note that Guest accounts relies on cookies to identify the person who created the forms.

    If you wish to login to your account, please do create a free account with us.

    To create a free account such that you enjoy more form submission, you will see something like this on the left side when you go to My Forms page:

    Click the orange Create a Free Account button and go through the process of creating your account. 

    You can also find the long orange button just below the login/password fields:

    Note: Make sure to use the email address that you have used in your form so that the form you have created will be merged to your new free account.

    Please let us know if you have any other concerns.

    Thanks.

  • Profile Image

    Answered by guest_23005080752039 on October 27, 2012 at 02:26 PM

    Np, i know how to create account.

    But can u find my old form, which i create with guest account ? Or u can to give me some backup for that form ?

    Thanks.

  • Profile Image

    Answered by moonzkie on October 27, 2012 at 02:32 PM

    As I have explained in my first response, you were using a guest account when you made your form. Therefore, there is no way for you to open your form to make some changes unless if you create an account using the email address that you have used for the notification email of that form. 

    The form will then automatically be merged with the new account created.

    Thank you.

  • Profile Image

    Answered by guest_23005080752039 on October 27, 2012 at 02:47 PM

    I was hurried and dont read that part of msg, i see that now.

    Thank you very much, it has helped.

    Great supports , on great site :)

  • Profile Image

    Answered by moonzkie on October 27, 2012 at 02:50 PM

    It's ok :) figured that out when you asked again.

    You are welcome! If you need further assistance, please don't hesitate to contact us again anytime.

    Thank you.