NNWestcffdAsked on March 26, 2018 at 03:15 PMWhen someone wants to go back after previewing their form to change their answer, the answers won't show up. The appointment slots won't reload so they can't change their answers. Live Chat said to contact you as they couldn't solve it.
JotForm SupportJed_CAnswered on March 26, 2018 at 04:46 PMI was able to reproduce the issue. I have now reported this to our L2 team for further investigation. We will notify you via this thread once we have update(s) from our L2 team.
Let us know if you have any questions or if you need further assistance.
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NNWestcffdAnswered on March 28, 2018 at 08:32 AM
Hello! Would you happen to have an update or ETA?
JotForm SupportKevin_GAnswered on March 28, 2018 at 10:50 AMUnfortunately, we cannot provide an ETA about when this will be fixed, I can ticket is currently opened and assigned to someone on our second level, hopefully we will be updated soon.
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NNWestcffdAnswered on April 04, 2018 at 12:44 PM
It's now been a week. Is there an update yet? We really need this form up and running. If it isn't fixed it could it be raised up another level?
One thing we tried is going into the session widget’s properties (the settings gear) and adjust the Height to lengthen it to show all of the choices. When I got the form, the height on each one was set at 100. I changed that to 1200 so it would extend long enough to show everything. That may be what’s causing nothing to be visible on the back button but I’m not certain- it’s just a theory.
When I did that, I was able to hit the back button and see my selections; but the preview answers stopped working so that I completed the form and clicked preview answers and it didn’t show any of my selections (all sessions were blank).
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JotForm SupportKevin_GAnswered on April 04, 2018 at 01:23 PM
Apologies for the inconveniences this may have caused to you.
I have cleared your forms cache and tested the form, but the issue persists, for example, this is what I see when clicking on the back button, the widget does not display properly:
When I clicked on the preview button I could see this:
Unfortunately, the issue is still opened and being worked by our developers, please note that this is our highest support level, I will ask for updated and will keep you updated here.
Thanks.
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NNWestcffdAnswered on April 04, 2018 at 01:28 PM
Yes, the "back" button issue is the problem. The "preview" issue only came when we tried a method of fixing the "back" button issue. Please let us know. Thanks.
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NNWestcffdAnswered on April 11, 2018 at 02:15 PM
Hello! Is there an update to this issue? It's been two weeks since the ticket was submitted and the problem is still there.
Thanks!
JotForm SupportRichie_PAnswered on April 11, 2018 at 02:25 PMWe are sorry for the delay. Unfortunately, there is still no updates on the issue.
I will contact the assigned developer to ask if there are any updates available that can be shared.
Thank you for your patience.
JotForm SupportwidgetsAnswered on April 11, 2018 at 04:02 PMHi we apologize for the late turn around. The problem has been fixed. Please give it a try. In case it persist try to clean your browser cache.
Regards,
Widget Team-
NNWestcffdAnswered on April 12, 2018 at 09:37 AM
Thanks!
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