HIPAA Compliance: Why are my forms locked?

Hello,

We have 2 accounts and one has jotforms turned off due to

Hi uohpartners1,

Thanks for reaching out to Jotform Support. I'm sorry this is happening. It seems that your message was cut off but if you're referring to your forms having been locked, if so, you are probably being asked to upgrade to HIPAA because our system detects that you're dealing with Personal Health Information, one of them is the form BOHP Respiratory Protection Medical Clearance Questionnaire. Keep in mind that as required by laws within the US, everyone dealing with healthcare data should be under HIPAA. You can also double-check in this link if you're a HIPAA-covered entity.

To fix this, enabling HIPAA Compliance to your account is recommended for additional safety. Here's how:

1. Click your Avatar/Profile in the upper right corner of the page.
2. Select Settings.
3. Next, select Data on the left side of the page.
4. Lastly, enable HIPAA Compliance.

Keep us updated and let us know if you need any more help.

We HAVE a Hippa account with you. We have had this account before you had HIPPA capabilities and have transferred any questions with HIPPA data to our other acccount.

PLEASE TURN THIS FORM BACK IMMEDIATELY. It can remain a non hippa account

Hello Joshua,

I was trying to upgrade this account this morning to "stem the bleeding " until all of this could be figured out. We do not need this first original account to be Hippa compliant.

Please escalate this issue and turn the forms on.

Our HIPPA info is gathered by our other forms.

Hi uohpartners1,

Thanks for getting back to us. I’m really sorry that this is happening. I understand you want to reinstate your forms. They were locked because our system detected Personal Health Information (PHI) which, according to US law, requires compliance with HIPAA regulations. When I checked your account, I see you have upgraded to the Gold plan. Sure, I can help get your HIPAA-required forms working. Let me show you how:

1. On your My Forms page, click on your Avatar in the top-right corner and click Settings.
2. Click Data, and click Enable HIPAA Compliance.

After completing the above steps, please check your forms again. If you don't believe your form(s) includes any PHI data, please provide us with your form URL and I will forward it to our relevant team for review.

You might also want to check out these pages about What Is HIPAA Compliance and What is protected health information (PHI).

Give it a try and let us know if you have any other questions.

We already have a HIPPA account. These forms are used for Non-Hippa information gathering.

We started with this account before you had Hippa possibilities. This is our business and you have turned off a days worth of access without notice. Please turn them on again so we can see the forms, Duplicate them to the Hippa account.

I spent the day on another thread communication with Joshua_T who said you would reset the form so I could choose NO and have them turned back on.

This is our own business practice.

Thank you!

Cyndi Glencross

Hi Cyndi,

Thanks for getting back to us. I checked your two accounts, and it appears that there are no forms on HIPAA locked. If that’s not exactly what you’re looking for, can you explain a bit more so I can help you better?

Once we hear back from you, we'll be able to move forward with a solution.