Account Suspended: Fake Service

  • JOSEPH VALENTI
    Asked on April 25, 2024 at 1:33 PM

    I need to reactivate my account so I can correct the rental application form.

  • Mikhail JotForm Support
    Replied on April 25, 2024 at 2:06 PM

    Hi Joseph,

    Thank you for reaching out to Jotform Support. We apologize for the inconvenience this suspension has caused you. Upon checking on your account, your form was found on your account and flagged as a fake service offer.

    We understand this might not be the case with your form, yet we had to act according to the general rule to be in compliance with our Terms: Free accounts with non-corporate emails showing suspicious forms must be suspended immediately.

    Kindly provide us with the following information:

    1. The URL where your form is used.
    2. Your website or proof of affiliation to a legitimate institution.

    We also need you to change your registered email to a corporate one to avoid getting flagged again by our phishing detector.

    Send these proofs to reviewers@jotform.com with Thread #14269761 as your subject. We will let you know about the status of your account after a thorough review of them.

    Let us know if there's anything we can further help you with.

 
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