How to turn off encrypt form data?

Hello,

I sent out a survey where I have received responses. I didn't know this at the time but it says the Form was encrypted and is now asking for an "Access Key." When I disable the encryption on the form, the submissions are just a bunch of mangled words. I need to be able to access what responses were submitted. Unfortunately, no one in our organization knows anything about an Access Key. Please advise.

I can be reached at mcerrezuela@adamhfranklin.org.

Thanks.

We were able to resolve the issue. No further assistance needed. Thank you!

Hi adamhfranklin,

Thanks for reaching out to Jotform Support. To disable encryption on a specific form, you can do that through the Form Settings. Let me show you how to do it:

1. In Form Builder, click Settings.
2. Choose Form Settings and on Encrypt form data change the status to No.


3. Then click Save Changes.

Give it a try and let us know how it goes.