How can change Stripe amount according to dropdown?

  • cookerevivals
    Asked on April 25, 2024 at 1:38 PM

    How can I change the amount in Stripe show the amount that was chosen in the dropdown menu I created? I have attached a screenshot.

    Jotform Thread 14270071 Screenshot
  • Harshad_P JotForm Support
    Replied on April 25, 2024 at 2:20 PM

    Hi cookerevivals,

    Thanks for reaching out to Jotform Support. I am sorry you are having an issue with this. I've cloned your form and tested it. I can see that the dropdown has been replaced with radio buttons. Have you made this change?
    How can change Stripe amount according to dropdown? Image 1 Screenshot 20
    Can you please let us if the issue has been resolved? If not, please let us know the issue with more details and I can take a look at what's going on.

    Once we hear back from you we can move forward with a solution.

  • cookerevivals
    Replied on April 25, 2024 at 2:46 PM

    Hi Harshad!

    I did make this change because I was trying to follow a tutorial. However, when I click on the dropdown selections, the amount in the Stripe form does not change. I would like for it to pre-populate according to what was picked. For the Other option, I would like for them to be able to enter their own amount.

  • Karlo JotForm Support
    Replied on April 25, 2024 at 4:39 PM

    Hi cookerevivals,

    Thanks for reaching out to Jotform Support. I cloned your form ID 241154933041044 and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:

    How can change Stripe amount according to dropdown? Image 1 Screenshot 30

    Here is a screencast of your live form, the form is working properly.

    How can change Stripe amount according to dropdown? Image 2 Screenshot 41

    Can you try it again and see how it goes? If you run into the same issue again, let us know, and we'll do some more testing to see what's going on.

 
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