Authorize.net Integration: Unable to submit the form.

How to fix. I have authorize.net as my integration payment system. Both merchant id and transaction keys are correct. Please advise.

Hi Sara,

Thanks for reaching out to Jotform Support. I am sorry you are having trouble with this. Are you referring to your form 241155380579158? If so, I cloned your form and tested it to see if I could replicate the problem, and I ran into the same issue. Check out this screencast below:

Can you confirm if I cloned the correct form, so I can escalate this to our developers?

Once we hear back from you, we can move forward with a solution.

Hi,

The main form is 233186553187160. That one you tested was also a clone. Same error message. Looks similar to the one you screen casted, but with some more fields that proved to not be related based on what I've gone and looked into on the clone.

Kind regards,

Hi Sara,

Thanks for getting back to us. I cloned the original form, and I was able to replicate the issue. So, I created a ticket and forwarded it to our developers. Once we hear back from them, we will circle back to this thread to let you know.

In the meantime, let us know if you have any other questions.

Thank you.

Hi,

Still waiting on a fix or reply, this jotform is important to maintain and run, and is causing us some issues by having it down for so long.

If I could get a solution soon that would be great.

Hi Sara,

Thanks for getting back to us. I understand that this is frustrating for you and that it is taking longer to solve than expected. We need just a bit more time to come up with a solution. We’ll let you know as soon as there’s an update.

Thanks for your patience and understanding.

Thank you for the update!

Any updates ?

Hi Sara,

Thanks for getting back to us. I understand that this is frustrating for you. We’re working on a solution as fast as we can. Rest assured that we’ll get back to you with an update as soon as we have one.

Thanks for your patience and understanding. We appreciate it.