how can i get my account unlocked?

  • Johnnie Quinn
    Asked on April 25, 2024 at 2:54 PM

    I need this account unlocked. It has forms that are needed to for my rental property.

  • Carlo JotForm Support
    Replied on April 25, 2024 at 3:36 PM

    Hi Johnie,

    Thank you for reaching out to Jotform Support and we apologize for any inconvenience this may have caused. I looked into it further and discovered that your forms were flagged as a potential phishing and fake service. While I understand that this may not be the case with your created form, we had to follow the general rule to comply with our Terms of Use: Free accounts with non-corporate emails displaying suspicious forms must be suspended immediately. We'll be more than happy to reactivate the account; however, we need the following information below:

    1. The URL where your forms are used.
    2. Your website or proof of affiliation to a legitimate institution.

    Additionally, once the account has been reactivated, please change your registered email to a corporate email to avoid the same issue. Send these proofs to reviewers@jotform.com with Ticket #14273401 as your subject. After reviewing the submitted information, we will notify you of the status of your account.

    Once we hear back from you, we'll be able to help you with this.

 
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