- EFGRANTSAsked on March 27, 2018 at 02:02 PM
Please advise how I can recover my forms and their attachments. I would really appreciate speaking to someone or now how long it will take to get my query answered. Do you have some archive of the submission as the last submission was on March 19th.
- JotForm SupportBDAVIDAnswered on March 27, 2018 at 03:08 PM
We do not have support over the phone, only through our forum or via email at email@example.com. Unfortunately, once submissions are deleted, they can not be restored.
I would suggest you to use our Back-Up app: https://apps.jotform.com/app/back-up, to prevent this from happening again, or you could integrate your form with Google Spreadsheet, so a copy of each submission will be forwarded to your spreadsheet: https://www.jotform.com/help/228-How-to-Integrate-Form-with-Google-Spreadsheet