Why is my account suspended?

  • Profile Image
    bia2018
    Asked on March 27, 2018 at 02:18 PM
    Thank your so much for your support! Things are okay except for the fact
    that my account is suddenly suspended!!!
    I can't log into my account! Can you tell me what is wrong with my account?
    This has been very vexing for me to get the form to work properly.
    I would really appreciate for all the help I can get.
  • Profile Image
    Kevin_G
    Answered on March 27, 2018 at 02:40 PM

    Your account seems to have been suspended due to the credit card fields you have there, I have already removed the fields from your form, please note that it's against our terms to ask credit card details through plain text fields: https://www.jotform.com/help/8-Terms-of-Use

    This link will also help you with payment forms: https://www.jotform.com/help/323-Mastering-Payment-Form-Integrations-with-JotForm

    I removed the fields from your form in order to reactivate your account, if you have questions, please let us know.