Stripe: Coupons not working when a product is disabled

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    SDX2018
    Asked on March 27, 2018 at 02:25 PM

    Hi there, 


    I am trying to set up my coupon but it's not working at all. I've been trying to restart, refresh, publish, delete, redo ecc many times but nothing worked. Please help, I need to start receiving my payment through form ASAP


    Thanks

    Marijo 

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    Jim_R
    Answered on March 27, 2018 at 04:19 PM

    Hello Marijo - Is this the form you're currently working on?

    https://www.jotform.com/80506734314351

    I managed to see the problem on that form, along with cloned copies of it. It seems to be caused by the disabled product on your payment field (named OPEN CARD). As soon as I enabled that product, the coupon feature started working as intended.

    If you don't want that product enabled, then delete it for the time being so you can start configuring your coupons.

    I also escalated this to our Developers and although I won't be able to give you any timeframe, rest assured, we'll keep you apprised on this same thread when there's an update. Thanks for reporting this to us.

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    olivia
    Answered on March 28, 2018 at 05:01 AM

    Hello @SDX2018,

    The issue should be fixed.

    Could you please check again?

    Thank you.