Why don't I receive submissions by email?

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    Asked on October 29, 2012 at 07:10 AM

    I don`t receive any submissions by email, and it looks like I have done it right....Can you help me?

    The URL of the form is:



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    Answered on October 29, 2012 at 07:21 AM

    Hello lcm.  Have you already checked your junkmail folder if in case the notifications landed there?  Coming from our logs, it appears that the email has been sent successfully.

    amazonSES.log:[19/Sep/2012:02:15:20 -0400] 20923058169355 AmazonSES Sent email to ***@***.** -  MessageID:00000139dd2a9b4a-6b1ece48-5047-48b2-8cef-616dcb4390ea-000000 - RequestId:63cd20de-0221-11e2-b52c-8715a76ea065

    I have changed the email address to *** to prevent the sharing of your email in public.

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    Answered on October 29, 2012 at 08:06 AM

    hmm, I have checked my junkmail folder and it is not there...

    What can I do?

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    Answered on October 29, 2012 at 09:26 AM

    Hello there!
    I have tried testing your form.  Please let me know if you have received a test submission.

    I have verified and have not seen any of the e-mail addresses on the "bounce list".

    A good suggestion, in addition to Welvin's, is to whitelist our Jotmails ip addresses or ask your email service provider to do it for you. 

    If all this fails, please delete your notification and create a new one.

    Please let me know if this works.  If not, I would be gad to continue to assist you on this!

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    Answered on October 29, 2012 at 09:35 AM


    I have not received any test submission from you.

    If I test the form within Jotform I receive a test submission, but if I test from our website I do not resceive any submission at all, even that I have two notifications on this form.

    I`m glad you helping me on this:)

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    Answered on October 29, 2012 at 11:54 AM


    Can you give us the link to the page where you embeded form? It would be easier to give a more accurate solution if there is a way to view and inspect your page.

    Thank You.

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    Answered on October 29, 2012 at 06:02 PM


    Sorry for the inconvenience that may have caused. Changing your form's notification Sender Email to noreply@jotform.com might solve the issue.

    If ever this solution doesn't work either, just let us know.

    Thank you!