What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Sending Files Via Form

    Asked by guest_23025323125035 on October 29, 2012 at 01:40 PM


    I'm having issues with the file feature. I keep on having issues all the time, and I thought I had fixed them all but, this is our newest issue.

    Our customer uploaded 10 files (all 10 files get listed in the .pdf), but only 6 got sent to our drop box. However you can click on the missing files in the email, and download them manually. I also have the form hooked up to our FTP site. Only 5 of the files go uploaded there.


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    JotForm Support

    Answered by Welvin on October 29, 2012 at 03:55 PM

    Hi Jason,

    We recently have an issue with big files being uploaded to our Multiple File upload field, our developers are already aware of this and this should be fixed sooner.

    Or, it is maybe a delay? 

    We apologize for this incoveniences but as an alternatice method, you can go to your form submissions page and download the file there or what you have said, download them from your email.

    You may also want to try Google Drive:


    Thank you very much.