What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Mailchimp Integration is not forwarding any data

    Asked by markit on October 29, 2012 at 01:47 PM

    Is there something I need to do in Mailchimp for the integration to work? I filled out a few of the forms and nothing haas been sent over to mailchimp yet.

    Screenshot
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    JotForm Support

    Answered by Welvin on October 29, 2012 at 04:01 PM

    Hi,

    Please make sure that the integrations really works or has integrated correctly. I suggest you to please reintegrate your form to Mailchimp and use another API Key. Or, perhaps it is a delay? This sometimes happens due to server loads.

    Please get back to us if you are still not recieving your submissions to mailchimp at this time.

    Thanks

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    Answered by markit on October 30, 2012 at 05:33 PM

    iTS BEEN SEVERAL DAYS SINCE I ADDED IT SO A DELAY WOULD NOT BE THE CASE. dOES THE INTEGRATION REQUIRE SOME SETTING UP IN BOTH MAILCHIMP AND JOTFORM? WHERE ARE THE INSTRUCTIONS?

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    JotForm Support

    Answered by idarktech on October 30, 2012 at 05:43 PM

    @markit

    We are sorry to hear that. Mind if you could re-generate another Mail Chimp API Key and re-integrate your form? This sometimes refreshes the broken integration. There's no other required settings except the API Key and mapping of the fields.

    If the problem still persist after re-integration, just message us back so we can assist you further. Thanks!

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    Answered by guest_23152103705036 on November 11, 2012 at 05:41 AM

    Generated another key and still not receiving submissions, can you assist?

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    JotForm Support

    Answered by idarktech on November 11, 2012 at 07:42 AM

    @guest_23152103705036

    Have you tried re-integrating your form to mailchimp? If not, please do so and message us here if it doesn't help. You may also try clearing your browser's cache first before doing the re-integration.

    Let us know the result so we can assist you further if necessary. Thanks!

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    Answered by guest_23152103705036 on November 11, 2012 at 06:30 PM

    yes we did all the above 3x's already

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    JotForm Support

    Answered by idarktech on November 11, 2012 at 07:12 PM

    May we know your form URL so we can check it further? You are posting as guest so I couldn't check your account. For clarification, is it not sending any data to mailchimp after integrating your form?

    We'll await your reply. Thanks!

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    Answered by markit on November 12, 2012 at 04:11 PM

    Hi there, I been posting as guest...I am signed in right now. Ok, so yesterday I got the integration to work when I selected a "send anyways" for the integration and 4 emails were inported. When I went back to correct this using the optin feature, I did a test and its isn't working again.

    The form we're using is located here: http://bartendingsolutions.com/hire-us.html

    Also I reached out to mailchim and they told me that they do not handle 3rd party plugins. You're my only hope. :)

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    JotForm Support

    Answered by Mike_T on November 12, 2012 at 04:27 PM

    Your Mailchimp integrated form looks good.

    I have submit your form, and then received the Opt-in email from Mailchimp.

    Then, I confirmed my subscription and received my confirmation email.

    Mailchimp list may not accept email address that has been already added to the list. Please make sure that your test email is not added to the list, then you can proceed with your test.

    If something is not clear, please let us know.

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    JotForm Support

    Answered by EduardoMendez on November 12, 2012 at 04:38 PM

    Hi there,

    I have also tested a clone of your form.  I integrated the form tomy mailchimp account as shown in this video.

    http://screencast.com/t/K8r9qCeQY

    I then submitted three entries.  This test entries should have been sent to your e-mail.

    As you can see in the image bellow, those entries made it to my mailchimp list.

    This shows me that the integration is working properly, as my colleague pointed out.