Im getting this message, TypeError: Cannot read properties of undefined (reading 'observe') and the article for sale are highlighted in pink

Im getting this message, TypeError: Cannot read properties of undefined (reading 'observe') and the article for sale are highlighted in pink

Hi Sue,

Thanks for reaching out to Jotform Support. I have checked your form and saw the issue you're having. Can you delete the Paypal payment method and add a new one? Don't worry about the products, they would be automatically recreated. Connect your Paypal account after that. Let me show you how to remove and add it again:

1. In Form Builder, select your product list and then click on Trash Bin icon.
2. Click on Add Form Element in top left corner of the page.
3. In the menu that opens on the left, click on Payments tab and add your preferred payment method. Your products will be recreated when you do this.

Keep us updated and let us know if you need any more help.