Save and Continue by Session URL is not working in my form

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    comemphis
    Asked on March 29, 2018 at 10:53 AM

    Hi, I'm seeing an issue with my form saving data. I have implemented the Save and Resume later function described here however when I complete the second page and exit and then resume my data is not there. I have researched to see why this could be and I have read that the page break should save the data and that there is not timed auto save necessary. Can you advise me on this issue?

    I have linked form #1 below. Thank you for your help!

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    Welvin
    Answered on March 29, 2018 at 12:41 PM

    You have two session parameters. One in the Thank you URL, and another in the Autoresponder email. The session parameter in the thank you settings is incorrect. You have;

    https://form.jotform.com/80117050595149?session={sid}&name={name}&email={email}

    {sid} is incorrect. It is {id} only for the submission ID.

    You have the following URL in the autoresponder email;

    https://form.jotform.com/80117050595149?session={sessionId}&name={name}&email={email} 

    {sessionId} is from the widget data. I would suggest using the same session URL so your users won't get confused about it. 

    Also, the Session URL method will require you to click the next/back buttons to save the data to our servers. 

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    comemphis
    Answered on March 29, 2018 at 03:00 PM

    Thanks for your help! I forgot to update the Thank You settings with the widget data. It looks to be working now. Thanks for your help, Welvin!