Unable to login

I finally received the email to reset my password, but now the sign in page won’t accept it. It kicks out the information and forces me back to sign in as if I never did .

Hi Sonji,

Thanks for reaching out to Jotform Support. I am sorry you are having trouble with this. I checked the email address that you are using to contact us, and it shows here that it is connected to a guest account.

Guest accounts are temporary accounts with one-time login only. You won't be able to reset your password and log into it with the new one. You can use the same email address you did for your Guest account and use it to create a Starter account. To create a new account, you can go to this link.

But, if you are referring to a different email address, please provide it to us so we can check it.

Once we hear back from you, we can move forward with a solution.

Will my information still be there? I really need to access that form and I’m not at my computer where the document is.
Sonji Allen, Ed.S.
Gifted Education
Professional Development Liaison
Hubert O. Sibley K-8 Academy
255 NW 115 St
Miami, FL. 33168
305-953-3737<305-953-3737>
</305-953-3737>...

Hi Sonji,

Thanks for getting back to us. I'm sorry that this is happening. Can you please share the form URL associated with your Guest Account so we can look into it?

Once we hear back from you, we'll be able to help you with this.

Thank you,
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2024 Education Fund Disseminator Application<https:>
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Sonji Allen, Ed.S.
Gifted Education
Professional Development Liaison
Hubert O. Sibley K-8 Academy
255 NW 115 St
Miami, FL. 33168
305-953-3737<305-953-3737>
</305-953-3737></https:></https:></https:></https:>...