I am trying to download all uploads for a form but I keep getting uploads from another form

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    LIU12Tour2016
    Asked on March 29, 2018 at 01:45 PM
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    Richie_P
    Answered on March 29, 2018 at 02:53 PM

    To clarify, you tried downloading your uploads but you're getting the uploads submissions from another form?

    Can you give us the Form ID?

    If you could also give us a screenshot on the issue so that we can easily check it out.

    -How-to-add-screenshots-images-to-questions-to-the-support-forum

    Thank you.

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    LIU12Tour2016
    Answered on March 29, 2018 at 03:37 PM

    That's correct - I'm getting the uploads submissions from another form


    I'm trying to get the uploads submissions from this form : 


    https://form.jotformeu.com/70574840936363

    (2017 Year 6 Leavers Books Photos)

    But I'm getting the upload submissions to another form.

    Please can you check this out for me?

    Many thanks


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    Richie_P
    Answered on March 29, 2018 at 04:01 PM

    Can you please provide us of a screenshot of the upload files you received and can we have the Form ID of the other form?

    https://www.jotform.com/answers/277033-How-to-add-screenshots-images-to-questions-to-the-support-forum

    Thank you.

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    LIU12Tour2016
    Answered on March 29, 2018 at 07:21 PM

    Here's an example of the file which I received:


    LIU12Tour2016-2018-03-29-04-22-pm.zip



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    LIU12Tour2016
    Answered on March 29, 2018 at 07:21 PM

    Tbh, giving up and downloading each submission individually...

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    John_Benson
    Answered on March 29, 2018 at 10:23 PM

    Sorry for the inconvenience. 

    If you want we can investigate it further and if needed, we will escalate it to our developers.

    Please provide more details on how we can replicate the issue.

    Here's an example:

    - Open this form (provide the form link)

    - Click the Download all submission

    - You will receive the submission from the form (provide the form link)

    We'll wait for your reply. Thank you.