- melindabarberAsked on March 29, 2018 at 03:11 PM
encrypted my form, but it is now stuck on "Please Wait" when I click Submit
- JotForm SupportRichie_PAnswered on March 29, 2018 at 03:14 PM
May we have the Form ID, so that we can check it out?
Cleared your form cache, let us know if the issue still remains.
- Melinda BarberAnswered on March 30, 2018 at 09:59 AM
This is still a problem. The form is our Personal Insurance Questionnaire
- melindabarberAnswered on March 30, 2018 at 10:11 AM
The form is under schauergroupinc user ID, not melindabarber
- JotForm Supportashwin_dAnswered on March 30, 2018 at 10:15 AM
I am testing your form and will get back to you on this soon.
- JotForm Supportashwin_dAnswered on March 30, 2018 at 12:16 PM
I'm sorry for the trouble caused to you.
I did test your form and I am able to replicate the issue you are having. I do not see any reason why we are unable to submit form. I cloned your form and tested it. I was able to submit form without any problem.
I would suggest you to please clone the following form and see if it works as expected: https://form.jotform.com/80884091199973 The following guide should help you in form cloning: https://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL
Hope this helps.
Do get back to us if you have any questions.