Sub-user account: From cannot be created inside of the "Shared with you folder"

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    Asked on March 29, 2018 at 10:05 PM


    I am a subuser (estheruemed) for another main account (silver) However, after 5 forms in our shared folder, I cannot create any more forms and a form limit message appears. 

    Could you please help?




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    Answered on March 30, 2018 at 04:39 AM

    I checked the account estheruemed and there currently only 2 active forms on that account, which means that you should be able to create a new form without any issue. 

    However, creating a form on the main account feature is currently not working properly. Even if the sub-user account select Shared with your folder to create a new form on the main account, the form will be created on the sub-user account. 

    I will report this issue to our developers and we will inform you via this thread once this issue is resolved. 

    For now, you can create a new form in your sub-account and then move the form to the main account. Please check the option 3 of this guide to see how to move the form to the main account. 

    How to transfer or share forms and data with another account