account suspended

  • Profile Image
    Lyndon Wissart 
    Asked on March 31, 2018 at 02:50 AM

    Hi,

    I have sent you two email previously without response.

    My account has been suspended because you said that the ip address that I was using was reported as spam WHY??

    Can you please unlock this ip address.

    I cannot provide the url of the form as I cannot login.

    Regards

    Lyndon

     
  • Profile Image
    Adrian
    Answered on March 31, 2018 at 07:23 AM

    Your account has been suspended because in two forms you were using plain text fields to collect credit card information. This is against our Terms of Use.

    If you want to collect payments, you must add a Payment Integration to your form. Check the following link for more information.
    Payment Forms

    Let us know if you agree to delete the faulty fields and reactivate your account.