Unable to view the Uploaded file from the link in the Notificatin Email

When submitting a photo on the form, I cannot open the photo on my iPhone from the automated email, safari, nor from the Google sheet. On my laptop using chrome I can open it just fine in all places. On my bosses Apple laptop he cannot open the images.

Hi Peter,

Thanks for reaching out to Jotform Support. I checked your form, and you are not able to access the uploaded file. Because you are trying to access the file from the device or browser, where you are not logged in to your Jotform account and as per your privacy settings. Log-in is required to view the uploaded file. You can either change the privacy settings or access it from where you are logged in to your account. Doing that is easy. Let me show you how:

1. Login to your Jotform account.
2. Hover your mouse over your Avatar/Profile picture on the right side of the screen.
3. In the dropdown, click on Settings, or you can click on this link to go directly to your Settings page.
4. Now, go to the Security tab and uncheck the box next to Require Login to View Uploaded Files under the Privacy section

Give it a try and let us know if you need any help.