What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can not name textbox as email on the Contact-us form?

    Asked by guest_23023521020027 on October 30, 2012 at 10:14 AM

    I have Contact us form with textbox named Email.

    Emails sent successfully, but I did not get them. I rename textbox to Mail, and only then my form began to work correct and I got emails.

    Great service, thank you.

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    JotForm Support

    Answered by Welvin on October 30, 2012 at 10:25 AM


    You can always rename a field label. But always check your form notifications for email variables if they are also being change, if not, you need to edit them.

    Also, to ensure that your form notifications goes to your email, please use noreply@jotform.com as your "Sender E-Mail".

    I hope this helps and please us know if need assistance.