What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    CBPA PTO Account

    Asked by cbpapto on October 30, 2012 at 11:04 AM

    We had a premium account through October 28.  During this time we were accepting paymnet submissions. We downgraded out account and now the forms submitted before teh downgrade are on hold.

     

    Please advise how we can get these earlier submission completed.

     

    Thank you.

     

    Lisa Gudmunsen

    CBPA PTO 

    Page URL:
    http://form.jotformpro.com/form/22615285613957

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    JotForm Support

    Answered by Welvin on October 30, 2012 at 11:51 AM

    Hi Lisa,

    I fear that we don't have an option about that because you have been already scheduled to downgrade on October 30, 2012 (Not October 28, 2012).

    Maybe add a message to your form that orders will not be accepted after the downgrade schedule?

    Thank you very much.

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    Answered by lgudmunsen on October 30, 2012 at 12:30 PM
    Does this mean that all of our forms are disabled or just the Spirit Wear
    order form?
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    JotForm Support

    Answered by Welvin on October 30, 2012 at 12:35 PM

    No. Your account will become basic after the downgrade date, your forms will get disabled if you surpassed the limit of the FREE account.

    Thanks

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    Answered by lgudmunsen on October 31, 2012 at 10:54 AM
    This is very frustrating. These forms were submitted within our premium
    subscription period. It is a little misleading that we paid for the
    premium service and now our forms are disabled.
    I have been very happy with JotForm up to this point. I'm now disappointed.
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    Answered by guest_23044876824055 on October 31, 2012 at 10:59 AM

    no

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    JotForm Support

    Answered by idarktech on October 31, 2012 at 11:22 AM

    Hi Lisa,

    Sorry for the confusion, I have now re-activated your account and reseted your submissions counter as a compensation. Please take note that we can only do this once. Your forms is now in good standing so nothing to worry about it. Also, tomorrow (Nov 1, 2012) is a submissions counter reset day so your submissions counter will be reseted again.

    Thanks!

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    Answered by lgudmunsen on October 31, 2012 at 11:24 AM
    Thank you . This is very much appreciated.