Account: Credit Card collection

Subject: Urgent Request for Account Unlock in JotForm

Dear JotForm Support Team,

I trust this message finds you well. I am reaching out to you regarding the recent and repeated blocking of my account on JotForm, despite not having used it during the period in which the block occurred.

Unfortunately, I have noticed that my account has been blocked again without apparent reason or prior notification. It is important to note that during the period when my account was previously blocked, I did not engage in any form of activity or access to the JotForm platform. Therefore, it is both perplexing and concerning that my account has been blocked again without any clear justification.

As a loyal user of JotForm, I rely on this platform to manage critical aspects of my business, including sales registration and the collection of important data. The ongoing disruption caused by the blocking of my account has significantly impacted our ability to conduct these activities efficiently and in a timely manner.

I understand and respect JotForm's security measures and usage policies aimed at protecting the integrity of the platform and ensuring the safety of all users. However, I kindly request that you review the status of my account and proceed with its immediate unblocking.

I am committed to adhering to all of JotForm's policies and guidelines and am willing to cooperate in any investigation necessary to resolve this situation properly.

I sincerely appreciate your prompt attention and action regarding this request. I trust that we can resolve this issue satisfactorily and restore access to my account as soon as possible.

I look forward to your prompt response and thank you for your attention to this urgent matter.

Sincerely,

Hi BRAYAN,

Thanks for reaching out to Jotform Support. Your account has been suspended due to the collection of credit card information on this form: 241134927704051.

Please note that the collection of sensitive information such as credit card information, login credentials, etc, is violating our Term of Use.

You may not use the Jotform to collect, use, or disclose personal information protected from any of these activities under privacy laws. You further agree to not use the service to collect, use, or disclose credit card information or any type of login credentials. You are solely responsible for compliance with any data protection and privacy laws and rules applicable to the sensitive information.

To reactivate your account, you will need to comply with our Term of Use and allow us to remove the offending fields. Would you comply with our Term of Use and allow us to remove the offending fields?

Let us know if there’s anything else we can help you with. 

Hello,

Thank you for your prompt response. I fully understand and acknowledge the importance of adhering to Jotform's Terms of Use, and I assure you that I will comply with them diligently.

I hereby confirm that I will immediately remove any fields containing sensitive information, including credit card details, from the form in question (241134927704051). Furthermore, I commit to utilizing Jotform solely for legitimate purposes that are in accordance with your Terms of Use and applicable privacy laws.

Please proceed with the reactivation of my account, and rest assured that I will take all necessary measures to ensure ongoing compliance with Jotform's policies.

Thank you for your understanding and assistance in this matter.

Hello,
Thank you for your prompt response. I fully understand and acknowledge the
importance of adhering to Jotform's Terms of Use, and I assure you that I
will comply with them diligently.
I hereby confirm that I will immediately remove any fields containing
sensitive information, including credit card details, from the form in
question (241134927704051). Furthermore, I commit to utilizing Jotform
solely for legitimate purposes that are in accordance with your Terms of
Use and applicable privacy laws.
Please proceed with the reactivation of my account, and rest assured that I
will take all necessary measures to ensure ongoing compliance with
Jotform's policies.
Thank you for your understanding and assistance in this matter.
El vie, 26 abr 2024 a la(s) 4:45 p.m., Jotform (noreply@jotform.com)
escribió:
...

Hi BRAYAN,

Thanks for getting back to us. In that case, I already removed the offended fields. Please try to access now your account.

Reach out again if you need any more help.