Credit when upgrading

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    Asked on October 30, 2012 at 01:05 PM


       I just switched to Professional - but had several months left on my Premium account. How or when should I see a credit of that remaining amount?


    Janene McMahan for

    Chris Lott

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    Answered on October 30, 2012 at 01:34 PM


    Yearly and bi-yearly packages are heavily discounted, so we don't usually credit unused time, but we'll have to check our records and see.

    Before we proceed, we will need to make sure that you intend to have that bi-yearly Premium subscription cancelled permanently. Just so you know, this process is irreversible.

    Are you going to pay for a monthly Professional subscription from here on out?