My app crashed and I lost report data.

  • Adeline Marché
    Asked on April 27, 2024 at 12:48 AM

    Hi,

    I’ve lost an hours worth of report data as the app crashed. Help.

  • Mary_Ed JotForm Support
    Replied on April 27, 2024 at 3:25 AM

    Hello Adeline,

    Thanks for reaching out to Jotform Support and we’re sorry you’re having trouble with this. I tried locating your Jotform account, but only a guest account is linked to your email address.

    Can you explain in detail what happened when you said that you lost report data? Can you send us a link to a form you're currently working on so we can look into it further? Let me show you where to find it:

    1. While on the Form Builder, click the Publish button.
    2. Under the Quick Share tab, click the Copy Link button to copy your Form URL.

    Email Notification: Customize my email Image 1 Screenshot 20 Screenshot 20 Screenshot 20Where can I find the link to my form? Image 1 Screenshot 31 Screenshot 31 My app crashed and I lost report data Screenshot 42

    Where to get the link to my form Image 2 Screenshot 41 Screenshot 31 Screenshot 42 Screenshot 53We also have a guide about Where to Find Your Form URL that you can check out.

    As soon as we hear back from you, we'll be able to help you with this.

 
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