Log in failed - Suspended

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    David Kramer 
    Asked on April 02, 2018 at 08:17 PM

    Why is my account suspended???

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    Answered on April 02, 2018 at 10:43 PM

    Your account was suspended because of these forms Secure Credit Card Booking Form and END OF YEAR CARIBBEAN CRUISE BOOKING FORM asking credit card information.


    Please be aware that this is illegal because it's considered a phishing activity, which violates our terms of use. Card number, expiration date, security codes and card holder name are considered critical information.  The only services allowed to collect such data are those that are DSS/PCI certified.

    In light of this, it is a must to take any of the following options:

    1. Integrate your form with any of our Payment integrations.  

    2. You can take advantage of a feature inside of most of our payment integrations called "Authorization Only" which allows you to collect payments manually at a later time. Here is a more detailed guide on how to do this: https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization

    We will only lift the suspension on your account if you agree with our terms and allow us to delete the offending field mentioned above.