How does someone complete their submission by making a payment?

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    ArtHop
    Asked on April 02, 2018 at 09:41 PM

    Ihave submissions that have checked the box to say they'll make a payment through paypal, but didn't pay before submitting the form. How do they go back to complete an incomplete payment?

     

    Thanks

    Sophie

  • Profile Image
    Kiran
    Answered on April 03, 2018 at 12:29 AM

    I understand that you want to receive the payment for the incomplete payments. Unfortunately, completing the submissions from the incomplete payment submissions doesn't process the payments. It is required for the user to submit the form again to complete the payment. Please refer to the Incomplete payment submissions FAQ for more information.

    https://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ

    Thank you!