Card Form: Welcome page logo image is causing "Form engine failed - #8j1h17f1" error

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    Asked on April 03, 2018 at 12:02 PM


    I've tried to update my form and now it's written

    Form failed
    Form engine failed - #8j1h17f1
    what's happening???
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    Answered on April 03, 2018 at 01:27 PM

    I am able to replicate the issue you reported. I was also able to replicate the same issue on my cloned form. 

    I found that the issue is related to the logo image on the Welcome page. If you remove the logo image the issue will be resolved. You can also add some other image.


    Considering that this is one of our icons images, I will also report this issue to our developers.

    Sorry for the inconvenience this may caused you. 

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    Answered on April 03, 2018 at 02:14 PM

    Thank you so much for your quick answer.

    it's back to normal & now working perfectly, as usual :)