Card Form: Form not loading on iOS devices

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    Bear Cole
    Asked on April 03, 2018 at 07:38 PM

    I contacted support because my form https://form.jotform.com/80925673359165 is not showing on iOS devices. The person helping me tried as well on an emulator and gets error too. They asked me to escalate. Will not show on https://form.jotform.com/80925673359165 on my iphone. 

    Working fine on desktop. 

    Best Regards

  • Profile Image
    Mike
    Answered on April 03, 2018 at 09:29 PM

    Thank you for contacting us.

    The form seems to be loading properly when I test it on iOS and Android.

    Are you still able to reproduce it? Could you please also try with different internet connections?

  • Profile Image
    djbearcole
    Answered on April 03, 2018 at 10:43 PM
    Tried it on another internet connection and 4G - still won't load. When I
    go to my site with then when it tries to process the ...
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    BJoanna
    Answered on April 04, 2018 at 03:14 AM

    It seems that your reply was cutoff. Is your form embedded? If so, please provide us the webpage URL. 

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    djbearcole
    Answered on April 04, 2018 at 12:43 PM
    wedplan.djbearcole.com but also doesn't work when visiting
    https://form.jotform.com/80925673359165 on phone.
    ...
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    Kevin_G
    Answered on April 04, 2018 at 01:40 PM

    I can see you were assisted by my colleague via chat and he could replicate the issue, I have been testing with different iOS devices (using an emulator), but I was unable to replicate the problem. 

    I will ask him in order to know which device he used to replicate the issue since this will help us to identify the problem. 

    We will get back to you as soon as possible. 

    Thanks. 

  • Profile Image
    Kevin_G
    Answered on April 04, 2018 at 07:43 PM

    This thread has been passed over to our second level, we will keep you updated here.


  • Profile Image
    djbearcole
    Answered on April 09, 2018 at 06:43 PM
    any news on this ticket? have not heard anything in 5 days? Form is still
    not working on iOS.
    ...
  • Profile Image
    Kevin_G
    Answered on April 09, 2018 at 07:04 PM

    Unfortunately, we have not received any updates regarding this ticket, it's still opened and the assigned developer working on it. 

    We will keep you updated via this thread.

    Thanks.