Why my account was deleted?

  • Lexis Bauerle-Haefele
    Asked on April 28, 2024 at 7:27 PM

    Hi, it seems my account was deleted for some reason and i'm unsure why. Can we reestablish this? Thank you !

    Lexis Bauerle-Haefele

  • Marehlene_B JotForm Support
    Replied on April 28, 2024 at 7:37 PM

    Hi Lexis,

    Thansk for reaching out to Jotform Support. I'll need a bit of time to look into this. I'll get back to you as soon as I can.

  • Marehlene_B JotForm Support
    Replied on April 29, 2024 at 2:01 AM

    Hi Lexis,

    Thansk for patiently waiting. Your account was not deleted but rather suspended due to one of your forms 240805443510144 requesting credit card information. Collecting credit card information is a violation of Jotform's Terms of Use. We removed the offending fields and reactivated your account.

    Let us know if there's anything else we can help you with.

  • Lexi Haefele
    Replied on April 30, 2024 at 1:05 PM

    Okay thanks

    I never made my own forms I only used templates from jot form

    so this makes no sense

 
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