-
Lexis Bauerle-HaefeleAsked on April 28, 2024 at 7:27 PM
Hi, it seems my account was deleted for some reason and i'm unsure why. Can we reestablish this? Thank you !
Lexis Bauerle-Haefele
-
Marehlene_B JotForm SupportReplied on April 28, 2024 at 7:37 PM
Hi Lexis,
Thansk for reaching out to Jotform Support. I'll need a bit of time to look into this. I'll get back to you as soon as I can.
-
Marehlene_B JotForm SupportReplied on April 29, 2024 at 2:01 AM
Hi Lexis,
Thansk for patiently waiting. Your account was not deleted but rather suspended due to one of your forms 240805443510144 requesting credit card information. Collecting credit card information is a violation of Jotform's Terms of Use. We removed the offending fields and reactivated your account.
Let us know if there's anything else we can help you with.
-
Lexi HaefeleReplied on April 30, 2024 at 1:05 PM
Okay thanks
I never made my own forms I only used templates from jot form
so this makes no sense