What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Changing credit card

    Asked by guest_23041969739060 on October 31, 2012 at 05:28 AM

    I have searched the forums but I have not received any email from Plimus (as several support threads suggest I have). 

     

    Please advice.

     

    Update: It is fastspring that handled the billing. Very diifficult to figure this out, since JotForm member pages do not say where the billing is located. Also, not possible to log in to Fastspring as they require a Company Name (which I dont have)

     

    AAAAARGH

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    JotForm Support

    Answered by liyam on October 31, 2012 at 05:49 AM

    Hello, have you tried to reset your password by just providing the email address you have used when you purcahsed for your subscription?  You can try visiting this link, provide your email address and press submit. 

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    JotForm Support

    Answered by liyam on October 31, 2012 at 05:51 AM

    Thank you for posting us the correction.  Can you provide us your username so we can check?  You should have received an email for your subscription purchase which should give you an option how to change your account details.

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    Answered by guest_23041969739060 on October 31, 2012 at 07:58 AM

    my username was just changed to ericpreto.

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    JotForm Support

    Answered by liyam on October 31, 2012 at 08:13 AM

    Thank you for your reasponse, ericpreto. 

    FastSpring generates a link to a secure page that allows the customer to update payment information on their subscription. This link is included in every receipt email which we send the customer, including the first time and all re-bills.

    Please check your henriklorange[at]y****m inbox for emails sent to you by FastSpring to be able to change your billing information.