- AdrianHallAsked on October 31, 2012 at 07:12 AM
I have set up to recieve mails when any of our forms are completed - and notifications should be coming to email@example.com yet I am not recieving these for any forms?
Please can you clarify the issue?
- moonzkieAnswered on October 31, 2012 at 07:52 AM
Your email address is in our bounce list and this is the reason:
Reason(s) : 5.4.7 - Delivery expired (message too old) 'timeout'
Your form should be working fine by now as I remove your email address in our bounce list.
Also, it is recommended to configure your email alerts' sender name and email to "JotForm" and "firstname.lastname@example.org", respectively.
Please feel free to contact us if you need any further assistance.