Error in Google integration

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    Asked on October 31, 2012 at 07:26 AM

    Hi everybody,


    This is not the 1st time I set an integration with google docs, but this time I've got an error and I'm not able to solve it.

    The problem is that I authenticated my self for the integration with Google documents and got back an error.

    After that I authenticated with Google Drive and got an error too.

    I've tried at least 5 times getting back and forth, removing every integration and re-approving it, either for Google spreadsheets and Google Drive.

    I tried at least twice to integrate only one of them and to have my file on Google Drive.

    Every time there's no file in google Drive.

    I don't understand where's the error.

    Maybe the file's name, maybe something else.


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    Answered on October 31, 2012 at 07:58 AM

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    Answered on October 31, 2012 at 08:07 AM

    Theese above are some pics of what happens on my attempt to create a Google spreadsheet.

    Look at the error message on the 3rd pic

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    Answered on October 31, 2012 at 08:22 AM


    It is unfortunate that I am not able to reproduce the error on a clone of your form (under my own JotForm account).

    Can you please try the steps below so we can isolate the cause of your issue?

    1.  Remove the form's integrations
    2.  Log out your JotForm account
    3.  Clear your browser's cache
    4.  Restart the browser
    5.  Log in to JotForm
    6.  Redo the integration

    Keep us updated on your results after trying the solution above. Thanks!

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    Answered on October 31, 2012 at 08:24 AM


    I needed a spreadsheet to be filled by a form.

    I think there's an incompatibility issue on having 2 different folders for jotform integration, or on having spreadsheet saved in a folder, different from the one where the submission's PDF are saved.


    I found another folder with the same name of the 1st one in my google drive (not existing in previous attempts).

    I found also another folder inside the 1st one I created for Jotform integration: this folder was filled with a PDF submissions file (maybe it has been created on the last attempt, because I didn't find it in previous attempts).

    I erased all jotform folders on my google account and got another tryout: successfull


    PS I love your avatar

    It's about a 6 years my son has been watching Dexter, and it's really a pretty cartoon. I think I will steal your avatar away ;-)