User locked IP

  • gestAJ
    Asked on April 4, 2018 at 12:50 PM

    Hi,


    The user ordemSAE has several IP's locked out, please unlock him, it's very urgent at this time to have access again.

    There was no attempt of pishing.


  • David JotForm Support
    Replied on April 4, 2018 at 1:35 PM

    I didn't see any issues with the ordemSAE account itself so I unblocked the last IP that accessed that account.  If their IP is still blocked, let us know their current IP address and we can check in to it.

    https://whatismyipaddress.com/