- legallycoAsked on April 04, 2018 at 04:46 PM
See attached screenshot.
- JotForm SupportWelvinAnswered on April 04, 2018 at 07:00 PM
I cannot seem to replicate this problem with iPad Pro on Safari. If it's still not loading properly, please try using our iframe method: https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code. This might work for you, thou we still recommend the default one since it is optimized for card forms. Please update us here.
- legallycoAnswered on April 09, 2018 at 01:27 PM
This is still an issue. I've tried clearing our cache. Here's another form with a vimeo video:
I'm not sure we're able to completely redo about 50 different pages on our site to an iframe since the .js implementation is buggy. I'm sure we're not the only customer with with problem.
- JotForm SupportWelvinAnswered on April 09, 2018 at 02:14 PM
I think I know the issue now. I was able to see the problem, and it looks like related to the Vimeo widget. It is not loading properly to your end, that is why the form size appears to be small. But that is only on the first page. Can you confirm this?
Here's a console log showing an error related to the Vimeo widget. The widget is loading to my end, but that's likely your problem.
I can create a ticket, but I need your confirmation if the other pages are correctly shown.
- legallycoAnswered on April 09, 2018 at 02:22 PM
Please create a ticket. We have about 30 forms in our account and about half of them have the same issue and load with the error you show. It doesn't matter if I hold the iPad horizontally or vertically. I have tried both my own and my wife's iPad with the same result.
Can you explain to my how to fix this? I don't understand why vimeo would be blocked?
- JotForm SupportWelvinAnswered on April 09, 2018 at 03:07 PM
I have just created the ticket. But I still need your confirmation if the other pages are showing correctly on your end. Otherwise, I have to revise the ticket information. I can only see the Vimeo widget causing it, nothing else. I have to note it if the other pages are also having issues to your end.
- legallycoAnswered on April 09, 2018 at 03:48 PM
The bug is appearing on every page that displays a form that starts with a Vimeo video.
Here's a list of broken links:
- JotForm SupportWelvinAnswered on April 09, 2018 at 04:20 PM
I'm sorry for the confusion, but I meant' the other pages of the form :) Anyways, I think that is it, and thank you for providing the other pages of your website. Once we have an update, we'll make sure to let you know here.
- JotForm SupportwidgetsAnswered on April 11, 2018 at 05:22 AM
Hi this should be working fine now. Please check and let us know if the problem persist.