Autoresponder E-mails: Suddenly the email auto-reply does not work

  • Profile Image
    TheTable
    Asked on April 05, 2018 at 01:58 AM

    Suddenly the auto-reply emails are not sent to the one filling ourt the form. When I check closer, it used to say that the receiver of the email should be "email17" but now that has been automatically changes to "E-mail". I tried to rename the field on my form from "email17" to "E-mail", but this does not work. How do I get this to work now, and why was it changed in the first place without notice?

  • Profile Image
    gizem
    Answered on April 05, 2018 at 05:12 AM

    I realized that I have misunderstood your problem in my previous answer. So, I have updated it.

    I checked and cloned your form. Also, I have deleted the notification e-mail in my clone form to prevent the confusion. You can see my test with my clone form as seen in the below:

    1522918907123.gif

    In the email templates, unique names of fields are shown. Since you used email17 in your email template, you can free to change the e-mail field's unique name to email17.

    So; after solving the conflicts, you will be able to see e-mail field on your auto responses.

    Also, I can see the 'E-mail' text as Recipient Email on your autoresponder. Mostly, field names are sown in that dropdown.

     1522919226Screen Shot 2018-04-05 at 12.0


    I hope it helps. Feel free to ask if you have any questions.

  • Profile Image
    TheTable
    Answered on April 05, 2018 at 05:43 AM
    Sorry, I cannot see the gif file it seems. And I do not get your answer. I
    changed the name of the field to "E-mail". Do I need to change that back?
    And do you mean to suggest that where it now says "Recipient Email: E-mail"
    I could change it back to email17?
    /Peter
    ...
  • Profile Image
    TheTable
    Answered on April 05, 2018 at 05:43 AM
    So, there are 2 places I try to fix this:
    1. In the form I go to field properties and tried by changing the fields
    unique name to E-mail (previously email17). This did not work but I
    currently still have that setting ("E-mail" as unique name).
    2. Under recipient email it used to say "email17". Now it doesn't for some
    reason and I cannot change it back.
    So what do I have to do to make this work?? Test button works just fine,
    but if I fill the form out "live" there is no email sent to the submitter's
    email.
    /Peter
    ...
  • Profile Image
    gizem
    Answered on April 05, 2018 at 07:30 AM

    Hello Peter,

    I can say that even if you do not change in your form now, your submitters are able to receive the autoresponder e-mails since your recipient e-mail is set as E-mail field.

    1522926885Screen Shot 2018-04-05 at 2.13

    For example, I submitted my clone form without changing anything, I got this autoresponder e-mail:

    Email field is seen as blank because unique names are not matched.

    1522926942Screen Shot 2018-04-05 at 2.15

    As a result, you just need to change the unique name of your field from E-mail to 'email17' as seen below:

    1522927274Screen Shot 2018-04-05 at 2.18

    So, you will receive the autoresponder e-mail like this:

    1522927415Screen Shot 2018-04-05 at 2.19

    By the way; to be able to view this thread on the browser, you can use this link.

    I hope it helps.





  • Profile Image
    TheTable
    Answered on April 05, 2018 at 11:43 PM
    In that case it is something else wrong - since I have tested 2 different
    email addresses and none of them get the auto-response email. This has
    happened suddenly. Your clone may work, but my original does not. What to
    do??
    /Peter
    ...
  • Profile Image
    gizem
    Answered on April 06, 2018 at 08:07 AM

    Hello again Peter,

    I see you set SMTP for your form e-mails. It seems we can not connect to your host and there are not any problems on our side. Please try to connect with a different port.

    If you have any other problems, feel free to contact us anytime.