What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Cannot unsubscribe

    Asked by yfrol on October 31, 2012 at 02:58 PM

    Hi there

    I having the problem unsubscribing from your services. When I select downgrade it takes me to the PayPaL site and then displays an error message. 

     

    Please help to downgrade.

    My account e-mail is sales@onlinedoubleglazingquote.co.uk.

     

    Thanks

     

    Eric

  • Profile Image
    JotForm Support

    Answered by Welvin on October 31, 2012 at 03:15 PM

    Hi Eric,

    Please try this solution;

    1. Log into your PayPal account
    2. Find the latest payment you made to us
    3. Click on your subscription number
    4. Click on "Cancel Subscription" button.

    Please get back to us if it still give you an error. Thanks