Cannot unsubscribe

  • Profile Image
    yfrol
    Asked on October 31, 2012 at 02:58 PM

    Hi there

    I having the problem unsubscribing from your services. When I select downgrade it takes me to the PayPaL site and then displays an error message. 

     

    Please help to downgrade.

    My account e-mail is sales@onlinedoubleglazingquote.co.uk.

     

    Thanks

     

    Eric

  • Profile Image
    Welvin
    Answered on October 31, 2012 at 03:15 PM

    Hi Eric,

    Please try this solution;

    1. Log into your PayPal account
    2. Find the latest payment you made to us
    3. Click on your subscription number
    4. Click on "Cancel Subscription" button.

    Please get back to us if it still give you an error. Thanks