Mp3 attachment on form doesn't play on mobile device

  • miguelben
    Asked on April 5, 2018 at 2:40 PM

    Hi,

    When I fill a form and I include an mp3 attachment, the email containing the link to the mp3 file works on a pc as you can download the file and play it on a music app, but it doesn't play on the browser of a mobile device.


    Any idea how this can be fixed?


    thanks.

    Page URL: https://www.jotform.com/uploads/miguelben/80921261266959/3986812326514355842/viajar%20visirsr%20ir.m4a
  • Adrian
    Replied on April 5, 2018 at 3:19 PM

    I am afraid this is out of our Support Scope.

    The file is an m4a file and not an mp3 file.

    I have checked the link that you have provided from my Android Device and the file can be played without a problem after being downloaded (using the Chrome Browser).

    In iOS, you might need to open the file using a music player (iTunes) instead of a browser.

  • miguelben
    Replied on April 5, 2018 at 5:43 PM
    Is there a way to enable this to play on an IOS browser?
    ...
  • Adrian
    Replied on April 5, 2018 at 5:58 PM

    I am afraid that type of file cannot be played on an iOS browser. I suggest you try Chrome but I don't think it will work.

    To play the file on your iOS mobile, you would need to download it on your computer and add it to the Music Library (using iTunes).