Mp3 attachment on form doesn't play on mobile device

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    miguelben
    Asked on April 05, 2018 at 02:40 PM

    Hi,

    When I fill a form and I include an mp3 attachment, the email containing the link to the mp3 file works on a pc as you can download the file and play it on a music app, but it doesn't play on the browser of a mobile device.


    Any idea how this can be fixed?


    thanks.

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    Adrian
    Answered on April 05, 2018 at 03:19 PM

    I am afraid this is out of our Support Scope.

    The file is an m4a file and not an mp3 file.

    I have checked the link that you have provided from my Android Device and the file can be played without a problem after being downloaded (using the Chrome Browser).

    In iOS, you might need to open the file using a music player (iTunes) instead of a browser.

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    miguelben
    Answered on April 05, 2018 at 05:43 PM
    Is there a way to enable this to play on an IOS browser?
    ...
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    Adrian
    Answered on April 05, 2018 at 05:58 PM

    I am afraid that type of file cannot be played on an iOS browser. I suggest you try Chrome but I don't think it will work.

    To play the file on your iOS mobile, you would need to download it on your computer and add it to the Music Library (using iTunes).