Hidden fields still showing up.

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    nsadocnyc
    Asked on April 05, 2018 at 03:12 PM

    On my Comprehensive Health History form many of the hidden fields still show up when clients are filling it out online. 

    In the beginning of the form the hidden 'date' fields appear and the insurance fields that I hid are still showing up. 

    Thank you for your help. 

    Dr. Louis Abate

  • Profile Image
    Adrian
    Answered on April 05, 2018 at 04:19 PM

    Those fields are showing because you have set a condition to hide those fields if the password is not equal to *something*.
    So, when the password is equal to *something*, all those fields will show.

    15229592601.png

    If you deselect the fields (in the first condition) that are already hidden by default in the builder they will not show when the password is typed.

    You can also fix this by setting another condition that HIDES the fields if the password IS EQUAL to *something*.

    15229592752.png

    This will make sure that the fields are hidden when the password is typed.

    Let us know if you need further assistance.