Jotform App: Email addresses are not automatically hyperlinked.

  • fidelitybsg
    Asked on April 29, 2024 at 12:43 PM

    Hi, in my JotForm App (https://www.jotform.com/app/241175589603159) the hyperlinks for email addresses and websites are not showing as blue and underlined. There's nothing that sets them apart. If you look at the last pages where I have Speakers and Contact Us - I went in and manually changed the color to blue and underlined the emails and websites to force them to be different. There are tons of email addresses on all the "attendees by company" page that need to be the same but it would take forever to go back and manually update something like that, which should be happening automatically. Can you take a look please? Thanks, Candace

  • Joshua_T JotForm Support
    Replied on April 29, 2024 at 1:08 PM

    Hi fidelitybsg,

    Thanks for reaching out to Jotform Support. I am sorry you are having trouble with this. Please allow me some time to check on this. I will circle back to this thread once I have an update.

    Thanks for your patience and understanding.

  • Joshua_T JotForm Support
    Replied on April 29, 2024 at 2:11 PM

    Hi fidelitybsg,

    Thanks for patiently waiting. I created a new app and tested it to see if I could replicate the problem, and I ran into the same issue. Check out this screencast below:

    Jotform App: Email addresses are not automatically hyperlinked Screenshot 20

    So, I created a ticket and forwarded it to our developers. Once we hear back from them, we'll circle back to this thread to let you know.

    In the meantime, you can manually add the underline to the email addresses and change their color, or you can wait for an update from our developers.

    Thanks for your patience and understanding.

  • Yasin JotForm UI Developer
    Replied on May 2, 2024 at 2:58 AM

    Hi fidelitybsg,

    We are sorry for the issue you've experienced. This issue is fixed. The colors of the automatically colored links will now appear as they are. It will not be underlined automatically, but you can set it to be underlined in the editor if you wish.

    Please try again and let us know if you have any further questions.

    Thank you for your understanding.

  • jaseniors2025
    Replied on May 7, 2024 at 8:39 AM

    Thank you so much!

 
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