How to access recordings made by voice recorder widget?

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    Asked on April 06, 2018 at 01:26 AM

    I have a form that uses the voice recorder widget to record multiple sound files. When a form is submitted, I see the submission online and receive an email. When I click on the links in either place, the .wav files automatically download, but when I try to open them in a player or audio software, they do not work (I keep getting an error message that it is "not recognized"). How do I fix this?

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    Answered on April 06, 2018 at 05:11 AM

    I checked your submission and related files, but I wasn't able to replicate any issue, the files are opening fine:


    So the issue must be related to the application you're using to open that wav file on your device. Please try using some other one, for example, I used Quicktime player above and it worked fine.

    Let us know how it worked.

    Thank you!