Missing Submissions on all accounts

  • Hdrworks
    Asked on April 29, 2024 at 7:56 PM

    Everyone has lost all of their submissions they have entered and cannot see what they have logged.

    This happened overnight for everyone.

  • Mary_Ed JotForm Support
    Replied on April 29, 2024 at 10:41 PM

    Hello Hdrworks,

    Thanks for reaching out to Jotform Support and we’re sorry that you're missing some of your form submissions. I looked over all of your forms and noticed that you have several forms on your Jotform account. Could you please tell me which of these forms are missing submissions, as well as the dates linked with the submissions?

    Also, you may check your Account History to see which submissions have been purged and deleted. I found a few submissions deleted last February 21, you may want to double-check if one of those is the one missing from your submissions. 

    Keep us updated and let us know if you need any more help. 

 
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