What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    We are not getting any email alerts.

    Asked by EricStubbert on November 01, 2012 at 09:51 AM

    We have not been receiving email alerts of form submissions to any email address, even when doing test emails. I've checked the emails and they are correct, we are just not getting them. Any help you can give would be appreciated.

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    JotForm Support

    Answered by NeilVicente on November 01, 2012 at 10:02 AM

    Hello Eric,

    Have you checked your mail spam folder for the missing notifications? If you can't find them there, it could be that your mail provider is rejecting them.

    I have checked our mail server logs for information regarding these notifications, and all signs point to a successful deployment.

    Kindly try adding our mail server IP's to your provider's whitelist. It is also a good idea to configure your notifications to use noreply@jotform.com as their Sender Address.

    Please get back to us if after applying these solutions the problem still persists.