We are not getting any email alerts.

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    Asked on November 01, 2012 at 09:51 AM

    We have not been receiving email alerts of form submissions to any email address, even when doing test emails. I've checked the emails and they are correct, we are just not getting them. Any help you can give would be appreciated.

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    Answered on November 01, 2012 at 10:02 AM

    Hello Eric,

    Have you checked your mail spam folder for the missing notifications? If you can't find them there, it could be that your mail provider is rejecting them.

    I have checked our mail server logs for information regarding these notifications, and all signs point to a successful deployment.

    Kindly try adding our mail server IP's to your provider's whitelist. It is also a good idea to configure your notifications to use noreply@jotform.com as their Sender Address.

    Please get back to us if after applying these solutions the problem still persists.