Unable to login to my account — it says suspended

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    Angel Parmalee 
    Asked on April 09, 2018 at 12:56 PM

    Hello,


    I have been trying to log in for 2 days and it will not allow me to do so. I have even tried changing my password and still cannot log in.  Is there away someone can help me with this or tell me what I need to do to be able to login? It says login suspended when I try. 


    Thank you,


    Angel Parmalee

    Parmalee Travel Partners. 

  • Profile Image
    Mike_G
    Answered on April 09, 2018 at 02:30 PM

    As you already know, your account was suspended. And the form that triggered the suspension is this form — Travel Disclaimer and Insurance Waiver

    The form is collecting credit card information which we do not encourage our users to do to be compliant with our terms.

    Also, please know that JotForm has an anti-phishing system that scans forms and suspends accounts that own suspicious forms.

    In order for me to reactivate the account, I have deleted the following fields in your form.

    1523298595t14_28_12.png

    If you want to collect payments using your form, I suggest that you check out the available payment integration that we have.

    Mastering-Payment-Form-Integrations-with-JotForm

     

  • Profile Image
    Angel Parmalee 
    Answered on April 09, 2018 at 02:43 PM
    Oh ok. I did not realize that. Thank you. Am I now able to login?
    Angel Parmalee
    Parmalee Travel Partners
    925-900-8779
    Angel@parmaleetravelpartners.com
    “Creating journeys that will give you memories that will last a lifetime”
    ...
  • Profile Image
    Mike_G
    Answered on April 09, 2018 at 02:47 PM

    It's okay. You're welcome. Yes, you should be able to log in to your account now. Otherwise, please let us know.