- Nancy GravesAsked on April 09, 2018 at 01:12 PM
My account is no longer accessible to me. What do I need to do? I have forms in this account that are not located anywhere else.
Lackey Ministries/Love Botswana Outreach Mission
- JotForm SupportRichie_PAnswered on April 09, 2018 at 02:23 PM
I have checked your account info233 and it has been suspended due to being reported as suspicious of phishing activities,your form "application -volunteer current" is the one that triggered the suspension.
It has fields collecting sensitive information and that violates our -Terms-of-Use
In order for your account to be activated again, we need to remove the guilty fields.
We will wait for your response.
- Linda S. MadekhsoAnswered on April 09, 2018 at 04:44 PM
This is a ministry account and the people filling out these forms are notified that this information is collected from them in order to do a background check in preparation for applying for their permits when they enter the foreign country -- Botswana.
Prior to this, our forms were housed on a jotform secure site so I am not understanding what is needed from me next. Is there some security aspect that I must include that is not provided by jotform; if so, how do I do that? Thank you.
- Linda S. MadekhsoAnswered on April 09, 2018 at 04:47 PM
I have taken over for Nancy Graves. I am sorry that I am so unfamiliar with your services. I have asked her if she will assist me to make these changes. Thank you.
- JotForm SupportRichie_PAnswered on April 09, 2018 at 05:33 PM
We encourage you to follow this recommendation:
Add a sort agreement and/or an e-signature field to the form, so your customers will agree to provide their SSN along with personal info.
Here are some widgets you can add to the form (signature fields):
Your account has been activated again, please follow the recommendation to avoid being suspended again.
- Linda S. MadekhsoAnswered on April 09, 2018 at 05:41 PM
I understand what is needed. Thank you. I have sent to our forms designer to work on. Thank you for your help. Linda