Account: suspended

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    Nancy Graves 
    Asked on April 09, 2018 at 01:12 PM

    My account is no longer accessible to me.  What do I need to do?  I have forms in this account that are not located anywhere else.  


    Nancy Graves

    Lackey Ministries/Love Botswana Outreach Mission

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    Richie_P
    Answered on April 09, 2018 at 02:23 PM

    I have checked your account info233 and it has been suspended due to being reported as suspicious of phishing activities,your form "application -volunteer current" is the one that triggered the suspension.

    It has fields collecting sensitive information and that violates our -Terms-of-Use

    In order for your account to be activated again, we need to remove the guilty fields.

    We will wait for your response.




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    Linda S. Madekhso 
    Answered on April 09, 2018 at 04:44 PM

    This is a ministry account and the people filling out these forms are notified that this information is collected from them in order to do a background check in preparation for applying for their permits when they enter the foreign country -- Botswana.  

    Prior to this, our forms were housed on a jotform secure site so I am not understanding what is needed from me next.  Is there some security aspect that I must include that is not provided by jotform; if so, how do I do that?  Thank you.

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    Linda S. Madekhso 
    Answered on April 09, 2018 at 04:47 PM

    I have taken over for Nancy Graves.  I am sorry that I am so unfamiliar with your services.  I have asked her if she will assist me to make these changes.  Thank you.

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    Richie_P
    Answered on April 09, 2018 at 05:33 PM

    We encourage you to follow this recommendation:
    Add a sort agreement and/or an e-signature field to the form, so your customers will agree to provide their SSN along with personal info.


    Here are some widgets you can add to the form (signature fields):
    http://widgets.jotform.com/search/signature
    You can also add this Terms of use widget (for the agreement)
    http://widgets.jotform.com/widget/scrollable_text

    Your account has been activated again, please follow the recommendation to avoid being suspended again.

    Thank you.

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    Linda S. Madekhso 
    Answered on April 09, 2018 at 05:41 PM

    I understand what is needed.  Thank you. I have sent to our forms designer to work on.  Thank you for your help.  Linda