What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My forms page is blank

    Asked by ardissa on November 01, 2012 at 11:21 AM

    I have many forms, but suddenly none of them are appearing when I go to "my forms." 

    Screenshot
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    Answered by thelgvgroup on November 01, 2012 at 11:25 AM

    same issue for me

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    JotForm Support

    Answered by NeilVicente on November 01, 2012 at 11:27 AM

    Hello,

    I can see the forms on my end. Please do the following, then let me know if it helps:

    1.  Log out your JotForm account
    2.  Clear your browser's cache
    3.  Restart your browser
    4.  Log back in

    Regards

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    Answered by talltrees on November 01, 2012 at 11:28 AM

    same for me

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    Answered by ardissa on November 01, 2012 at 11:31 AM

    I actually just did that- cleared my cache, restarted the browser. Still blank.

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    Answered by morgeeman on November 01, 2012 at 11:31 AM

    same here

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    JotForm Support

    Answered by NeilVicente on November 01, 2012 at 11:32 AM

    Sorry for the inconvenience. I have just learned that our development team are rolling out new updates to the My Forms page.

    I have already alerted them of these side effects. We will have this problem rectified ASAP.

    Thank you for your patience.

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    Answered by ardissa on November 01, 2012 at 11:32 AM

    Just did those steps 2 more times, still not seeing my forms.

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    Answered by pinoytech on November 01, 2012 at 11:33 AM

    Hi,

    We apologize for the inconvenience that may have caused. Our dev team is updating My Forms page which may caused this issue. 

    We ask your patience while our dev team working on this issue now.

    Thank you!

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    Answered by guest_23054560726047 on November 01, 2012 at 11:33 AM

    Clearing the cache does not work.  Can someone please help?  This is ridiculous!

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    Answered by ardissa on November 01, 2012 at 11:34 AM

    Thanks- would it be possible to get an update when they should be back up and running? Today is a big forms update day for my business :(

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    Answered by thelgvgroup on November 01, 2012 at 11:34 AM
    thanks Neil
    Do I still receive the submissions in my email?
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    JotForm Support

    Answered by NeilVicente on November 01, 2012 at 11:36 AM

    Yes, you should still receive form email alerts. The error affects only the forms list in the My Forms page.

    Your forms should work normally.

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    Answered by teedart on November 01, 2012 at 11:38 AM

    I haven't been receiving my email alerts, are you sure it isn't related?

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    Answered by guest_23055136172042 on November 01, 2012 at 11:44 AM

    ITS FIXXEDDD!!!! \(^O^)

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    JotForm Support

    Answered by liyam on November 01, 2012 at 11:46 AM

    Hello teedart.  The problem with the notifications is not associated with the upgrade happening on the myforms page.  Would you care to share the details which of your forms are having email alert issues on another post?

    Thanks.

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    JotForm Support

    Answered by EduardoMendez on November 01, 2012 at 11:48 AM

    Hi there!

    Meanwhile, you may want to take a look at this thread for suggestions to ensure that your notifications are sent correctly.

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    Answered by ardissa on November 01, 2012 at 11:49 AM

    Fixed! Thank you!!

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    Answered by edreamdesigns on November 26, 2012 at 12:15 PM

    I can't see my form list in this new layout in Firefox. I've cleared the cache and restarted browser. :( 

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    JotForm Support

    Answered by EduardoMendez on November 26, 2012 at 12:16 PM

    @edreamdesigns

    Can you please start a new thread for this issue?

    We'll be glad to assist you!